Privacy Policy

Last Updated: June 2026 | New Life Supplement (Since 1996)

At New Life Supplement, we value the trust you place in us when choosing us as your authentic supplement seller. In compliance with the Digital Personal Data Protection (DPDP) Act of India, this Privacy Policy explains how we collect, use, process, and protect your personal data when you visit our website or purchase products from our platform.

By using our website, you explicitly consent to the collection and processing of your data as outlined in this policy.

1. Data We Collect (What We Process)

To provide you with a seamless shopping experience for India’s original protein formulations and top fitness stacks, we collect the following categories of personal data:

• Identity & Contact Data: Name, shipping address, billing address, phone number, and email address.

• Transaction & Payment Data: Details about payments made by you and details of products (such as best whey proteins, mass gainers, creatine, pre workouts, fish oils, BCAA, or EAA) purchased from us.

• Technical & Usage Data: Your IP address, browser type, device details, and how you interact with our website.

2. Lawful Basis for Data Processing

Under Indian DPDP laws, we process your personal data under two strict legal frameworks:

1. Consent: You give us clear, affirmative consent when you fill out forms, create an account, or complete a purchase.

2. Legitimate Uses / Necessary Processing: Processing your data is required to fulfill our contract with you (e.g., sharing your address with Indian logistics partners to deliver your supplements).

3. How We Use Your Data

We use your information strictly to enhance your fitness journey and business operations:

• To process and deliver your orders for premium brands like Optimum Nutrition, MuscleTech, GNC, BSN, MuscleBlaze, Avvatar, Wellcore, and MuscleX Nutrition.

• To send order confirmations, tracking updates, and customer support communications.

• To improve our website functionality, security, and product inventory based on your preferences.

• To send you updates on new arrivals or exclusive offers (only if you have opted in to receive marketing communications).

4. Notice and Data Sharing

We do not sell, rent, or trade your personal data to third-party marketing companies. We only share necessary data with trusted service providers to run our operations:

• Logistics Partners: Courier and delivery firms operating across India to drop off your packages.

• Payment Gateways: Secure, RBI-compliant payment processors to securely handle transactions.

• Legal Compliance: If required by law, we may disclose information to government authorities or law enforcement agencies to comply with statutory obligations in India.

5. Your Rights Under the Indian DPDP Act

As a digital citizen (Data Principal) in India, you hold powerful rights regarding your personal information:

• Right to Access: You can request a summary of the personal data we hold about you and how it is being processed.

• Right to Correction and Erasure: You can update inaccurate data or request that we delete your personal data when it is no longer required for the purpose it was collected.

• Right to Withdraw Consent: You can withdraw your consent to data processing at any time (though this may limit our ability to fulfill future orders).

• Right to Grievance Redressal: You have the right to register a complaint with our Grievance Officer regarding any data concerns.

6. Data Security and Retention

We implement robust technical and organizational security measures to shield your data from unauthorized access, loss, or alteration. We retain your personal data only as long as necessary to fulfill business transactions, handle potential consumer disputes, or satisfy tax and legal requirements under Indian law.

7. Appointment of Data Grievance Officer

In accordance with the DPDP Act, we have a designated Grievance Officer to address any queries, issues, or exercise of rights regarding your personal data.

• Designation: Data Grievance Officer

• Company Name: New Life Supplement

• Email Contact: healthindia313@gmail.com

• Response Timeline: We commit to responding to and resolving data grievances within the period mandated by Indian law.